Overview
Customers are advides to speak with us first before proceeding to make any type of payment. We will provide a contract agreement, based on customer’s request for service. An invoice will be provided before any payment be made.
Refunds
Our policy is that a non-refundable fifty percent (50%) upfront payment is required before we proceed with commencing any project. Upon completion, the customer must make payment to receive finished product/ service. It is upon the discretion of Heyy Shal’O’m MediaPro that a refund may be granted. We will honour agreement and communications with client that were done via writing. Any violation, on our side or misunderstanding, will be taken into consideration, and proven to cause any short-coming on our side will warrant a refund.
Once a project has been completed and delivered, after 48 hours has passed, the customer is not liable to a refund, if requested. However, the contract agreement takes precedence.
Where social media outsourcing is concerned, our contract Agreement stands and will be reenforced.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
CLICK HERE to contact us in relations to your questions on refunds and returns.